Refund & Cancellation Policy

Last updated November 6, 2026.

This policy is intended to be reasonable and transparent and remains subject to rights that cannot lawfully be waived. Qualified legal review is recommended.

Before work starts

Contact hubvibe@hubvibe-io.com promptly. If paid work has not begun and no non-recoverable third-party cost has been incurred, HubVibe will generally cancel and refund the payment.

Work already performed

When work has begun, any refund is assessed against completed work, committed delivery resources, and non-recoverable costs. HubVibe may offer a correction, partial refund, or other fair resolution consistent with the accepted quote and applicable law.

Failed delivery

If HubVibe cannot provide a material accepted deliverable and cannot correct the failure within the agreed correction process, the customer may request an appropriate refund for the undelivered portion.

Delivered work and disputes

A disagreement about delivered work should first be evaluated against the written scope and acceptance criteria. This policy does not remove lawful payment-dispute rights. Approved card refunds are issued through Stripe to the original payment method and are not recorded as complete until Stripe confirms them.